THE TRAINEESHIP
OVERVIEW
The MasterCard Traineeship consists of working as a customer service representative in MasterCard’s Global ServiceCenter fielding customer service calls from around the world. The internship lasts a minimum of eight months and a maximum of eighteen months.
The interns are also involved in different language support related projects, working directly with members / financial institutions or various departments within MasterCard International.
This traineeship is not an advanced management traineeship, and the main experience that will be gained is knowledge of how an international call center operates and how customer service in an organization such as MasterCard is handled. Additionally, this internship is an excellent opportunity to enhance your English speaking skills, while providing customers support in their native languages as well.
SPECIFICS
Working Hours: As the Center operates 24 hours a day, 7 days a week, each trainee will rotate among the 3 shifts (morning, afternoon, and night) for 1/3 of their traineeship. The trainee will get 2 days off per week but likely will work at least one day on the weekend. Trainees will be expected to work during holidays but don't worry, Holiday celebrations normally last more than 1 day (not just on the actual holiday) so you can still observe part of the celebration.
Duration: 8 months minimum, up to 18 months
Language Requirements: MasterCard is currently looking for the following languages or language combinations:
Academic Background: No specific academic background is required
Remember Me